20+ years of wide-ranging experience in the healthcare intelligence and digital health sectors, and with varied roles covering consultancy & delivery, operations, product management and business development.
A qualified and motivational senior leader with proven experience of harnessing the potential of data analytics and healthcare intelligence to improve the efficiency, performance, and quality of organisations. Commercially astute and highly skilled in consultative selling and account management, as well as a proven history of success in leading high-performance teams to add value, deliver beyond expectation, and to delight the customer. Known for building trust and confidence with clients and stakeholders, in addition to leveraging excellent technical, communication, and negotiation skills to drive process improvements, influence core reforms, and launch new analytics tools to provide exceptional client outcomes.
Expertise:
Strategic Management and Planning
Business Development
People Leadership and Development
Product Management
C-Suite and Board Level Experience
Customer Relationship Management
Communications and Interpersonal Skills
Stakeholder Engagement and Collaboration
Transformation and Continuous Improvement
Commercial Acumen
Training, Coaching, and Mentorship
Process Automation & Refining
Head of Data Consultancy – Jan 2022 – Feb 2025 – health tech solution provider
Essentially acting as the ‘glue’ between delivery, data engineering, and application development teams, consistently delivers quality solutions to UK and international clients. Demonstrates a strong track record in strategic management, product ownership, and cross-functional leadership at C-suite and board level. Adept at driving transformation, continuous improvement, and commercial growth, with a focus on data governance, process automation, and stakeholder engagement
Full accountability for monthly production releases of national healthcare data, achieving 33 consecutive on-schedule releases.
Implemented robust data governance and QA processes, maintaining ISO27001 and CyberEssentials+ accreditations with no significant data integrity issues.
Led onboarding of local data customers, tripling the number of organizations submitting activity data over 18 months.
Product manager and owner for key analytics tools, defining strategy, roadmap, and features.
Programme manager and business owner for the launch of a major analytics product, delivering on schedule and to customer requirements.
Acted as lead product and data SME, supporting business development, campaign delivery, and tender responses.
Business & Product Development Senior Manager – Feb 2021 – Jan 2022 – not for profit NHS Community & Social Care Support Group
Designed and implemented a formal account management system to maximize revenue from existing members.
Led projects delivering unique insights into intermediate care and mental health workforce provision, including achieving urgent community response targets.
Sabbatical / Career Break Jan 2019 – Feb 2021
Head of Benchmarking & Consultancy – April 2006 – Dec 2018 – healthcare data intelligence provider
Led a team of consultants delivering high-quality services to NHS and independent healthcare clients.
Secured major contracts with national health organizations, each valued at over £1.25M.
Supported new business initiatives, achieving high client retention and portfolio growth.
Managed client accounts, fostering long-term partnerships and delivering bespoke consultancy solutions.
Provided guidance on audit tool development and drove continuous improvement in benchmarking and data analysis.
Achieved a 95%+ client retention rate over more than a decade.
Additional Experience:
Senior Consultant – May 2004 – Apr 2006 – energy and environmental consultancy
Clinical Effectiveness Facilitator – Jun 2002 – May 2004 – NHS Trust
Clinical Data Coordinator – Sep 2001 – Jun 2002 – global contract research organization
BSc (Hons) Biology, 2:1 – University College London
Lean Six Sigma Green Belt – Catalyst Consulting Ltd
Professional Development: Consultative Sales, Project Management, Negotiation, Influencing, Change Management, Facilitation Skills, SQL basics, Fundamentals of AI and ML
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