Position: IT Supplier Relationship Manager
Suitable for: Vendor Relationship Manager, Sourcing Manager, Category Manager or Supplier Manager
Location: Isle of Man – candidates must be willing to relocate
Salary: Negotiable
Unfortunately, our client is unable to provide sponsorship.
Reporting to the Technical Vendor Manager, the Supplier Relationship Manager works as part of the team to manage the relationship with third party vendors providing technology services to our client.
The Supplier Relationship Manager is responsible for ensuring suppliers comply with best practice, and ensure they deliver what they’re contractually supposed to.
Supplier Relationship Manager Essential Skills:
- 3-5 years of experience in supplier relations, procurement, supply chain or similar.
- Working knowledge of Supply Chain Management practices and processes and how to apply them.
- Experience working in a relationship management or supply chain management role previously.
- Microsoft Office / Office 365 collaboration tooling experience essential.
- Proven, disciplined and consistent analytic approach and mindset.
- The ability to work with stakeholders at different levels of seniority, across multiple different suppliers and geographies.
- Experience working with outsourced technical landscapes desirable.
- A proactive individual, self-motivated, and able to use own initiative.
- Excellent spoken and written communication skills, with the ability to express technical concepts in Business English to non-technical audiences.
- The ability to work under pressure and maintaining focus and accuracy is a necessity for this role.
Supplier Relationship Manager Desirable Skills:
- Experience within the Financial Services industry would be highly desirable.
The Supplier Relationship Manager responsibilities:
- Ensure that suppliers are compliant with their commercial obligations, adhering to Group Policies, and meeting agreed Service Levels and other performance metrics.
- Work with non-Technology relationship owner stakeholders across client Brands and Cross-Functional teams to provide guidance and assistance managing their suppliers’ performance, best practices, adherence to Group Technology policy.
- Support the selection of new suppliers that can meet requirements and ensure that their on-boarding is compliant with current Policies.
- Assist with performance of vendor segmentation reviews and regular supplier performance reviews.
- Assist the Financial Operations Analyst and Contract & Procurement Specialists to track intra- and inter-year spend.
- Work as part of the team to ensure the completion of all mandatory governance documentation.
- Work with the Incident, Problem and Change Manager and Analyst to support engaging with and escalation into technical vendors in the event of a major incident, failed resolution service levels, failed changes or other urgent priorities.
- Work with the Service Excellence Manager to ensure technical vendor participation in Post Incident and Failed Change Reviews within the assigned portfolio of suppliers as appropriate.
- Work with the Reporting Analyst to analyse the requisite data and context, identifying impact, trends and themes.
- Act as on-call Duty Manager, managing incidents out-of-hours and providing a coordination point for changes being deployed, as part of a wider team on a rota basis.
- Provide holiday cover for the Technical Vendor Manager.
- Keep up to date with industry trends surrounding direction-of-travel, incidents and security issues affecting technologies and vendors used.
Full job description available.
To apply: Please follow the online application process and upload your CV, in Word format
Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you.
