Subject Matter Expert / Consultant (Digital Transformation Programme)  (2024) – County Council

• Supported digital transformation initiatives, enhancing efficiency and achieving cost savings
• Designed AI-driven solutions and chatbots to support workforce development
• Implemented performance metrics that streamlined workflows and improved service delivery

Subject Matter Expert Consultant  (2021 – 2024) – Digital Solutions Provider

• Delivered user research and heuristic evaluations for digital platforms including features employing AI functionality to improve accessibility and usability for under-represented groups
• Collaborated with design and development teams to create user-friendly digital platforms that addressed health inequalities.  Led digital innovations aimed at reducing health inequalities among underrepresented groups
• Provided expertise in UX design, AI functionality, and heuristic evaluations for NHS digital platforms

Transformation Consultant Patient Safety (2023) – NHS Trust

• Implemented a Trust-wide patient safety programme, reducing adverse incidents and improving compliance with national safety standards
• Developed a governance framework aligned with regulatory requirements to enhance reporting accuracy and accountability

Senior Innovation and Improvement Lead (2022 – 2023)  – Academic Science Network

• Led large-scale clinical transformation initiatives, addressing health inequalities and reducing costs
• Designed and implemented service improvements that enhanced patient safety and clinical outcomes
• Secured long-term sustainability funding by building robust business cases for NHS and local government investment

Programme Management Consultant (2021 – 2022) – Health & Care Partnership

• Provided support to Local Maternity Services and took the lead in developing the Health Inequalities & Equality Strategy and related programmes
• Developed and executed the National Health Improvement (HI) strategy aimed at enhancing outcomes for pregnant women and infants, particularly the ones from underrepresented groups
• Engaged NHS professionals and multidisciplinary teams to adapt initiatives to local population needs
• Applied behavioural science principles and UX methodologies to increase uptake of healthcare services, achieving measurable improvements
• Devised and implemented a tailored COVID-19 vaccination programme for pregnant women using user centric approaches, achieving a significant increase from 37% to 71% within a three-month period

Commissioning Manager Cancer & Planned Care (2020 – 2021) – CCG and ICP

Managed all the Cancer Programmes across the region’s ICP including improved uptake of screening in hard-to-reach patient groups, early diagnosis, personalised care for patients living with and beyond a cancer diagnosis. Developed alongside key stakeholders’ rapid access/faster diagnosis pathways to support the implementation of the Rapid Diagnostic Centres (RDCs) to diagnose cancers earlier at stage 1 & 2 and optimised patient’s outcomes (direct to CT pilot for patients with suspected Lung Cancer and setting up a Non-specific with Serious Symptoms Clinic (NSSC).

• Worked with Cancer Alliance and key stakeholders to ensure cancer diagnostics and services were maintained throughout the second surge of the Covid-19 Pandemic.
• Developed Planned Care programmes which fully support the transformation of outpatient services, continuing to maintain and build on the rapid development of IT/virtual consultations during the Covid-19 Pandemic

Programme Consultant Planned Care / PMO Consultant & Financial Recovery Expert (2018 – 2020) – CCGs

• Led the successful implementation of the NHS Elective Care Transformation Programme, driving efficiency and service improvement across Sussex
• Oversaw and managed all Planned Care activities, ensuring alignment with strategic priorities and NHS England’s 26-Week Choice mandate
• Designed and executed a comprehensive financial recovery strategy, effectively reducing a £5M deficit through cost-saving initiatives, service redesign, and operational efficiencies

PMO Consultant, Financial Recovery Expert (2017 – 2018) – CCG

Assisted the CEO in formulating a financial recovery action plan to tackle the in-year financial deficit. Crafted evidence-based business cases with a focus on patient outcomes. Supported contract management, the transformation of provider services, and enhancements in patient care

• Guided and aided the CCG in mitigating the CCG’s QIPP risk profile (amounting to £15M), encompassing factors beyond the CCG’s influence and establishing clear lines of accountability

Quality Improvement & Transformation Lead & Financial Recovery Specialist (2016 – 2017) – CCG

Assisted the CEO in the identification and implementation of evidence-based new patient services and the enhancement of Long-Term Condition (LTC) pathways. Supported the Lincolnshire Sustainability & Transformation Plans (STPs), focusing on the transformation of Primary Care and the redirection of patient care back into General Practice settings. Freed up essential time and resources for Acute Providers to address the most unwell and complex patients

• Made significant improvements in contract management, resulting in the discovery of additional £3.5M in QIPP savings, helping the CCG meet the financial balance and constitutional duties
• Executed 2017-18 QIPP Plans, mitigating the risk and achieving £21M in savings across two CCGs
• Implemented evidence-based initiatives, including the ones identified within the NHSE Menu of Opportunities (MOO)
• Led the NHSE Diabetes Transformation Fund bid, securing 90% of the bid for the enhancement of patient treatment and outcomes related to HBA1c, blood pressure (B/P), and cholesterol

Clinical Audit & Transformation Consultant (2013 – 2015) – CCG

• Initial Engagement and Long-Term Impact: Began with a seven-week audit contract at the CCG, demonstrating value through actionable insights. This led to a two-year engagement focusing on improving population health and optimizing care pathways.
• Falls Partnership Service Implementation: Successfully established a multi-stakeholder falls prevention service within 12 weeks of showcasing the approach to executives, improving care pathways and service efficiency.
• COPD Improvement Programme: Delivered a high-impact improvement program with findings shared with the Royal College of Physicians, leading to an invitation to join the National Clinical Audit of COPD.
• Audit of GI Referrals: Conducted an audit reviewing over 1,600 Upper and Lower GI patient records across 16 GP practices. Ensured referrals aligned with NICE Clinical Guidance 27 (When to Suspect Cancer), providing a comprehensive compliance overview and actionable improvement plans.•Quality Assurance Initiatives: Developed and implemented robust quality assurance frameworks to enhance organisational systems and maintain effective controls

Clinical Audit, Research & Effectiveness Facilitator (2010 – 2012) – NHS Trust

Initiated and compiled clinical audit data and relevant information concerning the Trust’s extensive audit activities, which encompassed over 200 live audits. Reported audit results, and outcomes, and recommended actions to the board. Conducted audits aligned with range of authoritative bodies, such as the National Clinical Audit, NICE Guidance, NHS Legislation Authority, and the Care Quality Commission (CQC), among others. Worked closely with clinicians to implement action plans aimed at enhancing the quality and compliance of patient-centred care within the Trust’s 79 covered areas such as SCBU, Community Inpatient Wards, Sexual Health, Community Dental Services, and Tissue Viability,

• Conducted clinical audits with the overarching goal of ensuring comprehensive trust-wide compliance with both national and local legislation, including National Clinical Audits, NHSLA, CQC, NPSA, and NICE Guidelines
• Contributed to the process of Research & Innovation bids, service evaluations, and the composition of grant applications, all of which were geared towards further improving patient care and providing enhanced services

IM&T Lead / Governance (2000 – 2010) – NHS

Provided Information Technology support to staff, overseeing the day-to-day operations of systems, and ensuring the efficiency and compliance with NHS Connecting for Health policies. Supported management with policy development and planning, handling data input, and analysing patient care government targets. Ensured adherence to national guidelines and maintained security compliance within the workforce, while continually assessing encryption vulnerabilities. Recognized for efficiency and conscientiousness. Managed Performance Management Frameworks and Audit Processes

• Oversaw Information Management and Security of Patient Data.
• Administered EMIS Read Codes and Template Management.
• Coordinated GP Service Improvement Framework (GPSIF) Initiatives.
• Implemented Quality & Outcomes Framework (QOF) Measures.
• Ensured compliance with Directed Enhanced Services (DES) for the NHS.
• Managed Care Quality Commission (CQC) Compliance Frameworks.
• Conducted Compliance Audits for Revalidation Processes

Additional Experience:

Quality Standards Framework Lead, CCG

Interim Quality & Business Support Consultant, General Practices & Federations

Interim Quality Governance Lead (Women’s & Children’s Division’s), NHS Foundation Trust

Interim Quality Standards & Audit Manager (Clinical Governance), NHS Foundation Trust

Interim Clinical Audit Lead, Community Healthcare NHS Trust

Safeguarding Children & Young People, NHS Trust

For further information on this candidate please use reference number: 042