Product Manager / Head of Products (Jan 2023 – present) – ML/AI and geospatial SaaS start-up

• Responsible for understanding customer needs and business drivers to maximise
  product value to them.
• Presented customer demos, targeting pain points & conveying the product direction.
  Carried out discovery activities and created action plans to transition prospects into
  customers.
• Full project and relationship management responsibilities for delivery, onboarding
  and ongoing account plans.
• Facilitated customer workshops, to guide roadmap development and introduce
  upsell opportunities.
• Responsible for the product output of 3 development teams consisting of 30+
  employees, whilst line managing a products team of 5.
• Travelled extensively to build relationships and keep on top of market trends.

Product Owner / Product Lead (Oct 2021 – Jul 2023) – Med-tech scale-up

Led high-priority customer success projects across EMEA, APAC and LATAM. Ensured high levels of customer satisfaction whilst increasing upsell & expansion opportunities.

• Carried out extensive user research to understand customer pain points.
• Seconded to departments across the organisation to lead cross-functional teams on high priority customer success projects.
• Implemented a customer stock ordering portal to increase upsell of instruments.
• Increased order viability by 85%, whilst reducing order processing time by 50%.
• Led development of a field workflow tool to ensure customer issues were triaged
• and addressed efficiently. Reduced administration time by 50%.
• Increased speed of expansion into new regions by establishing processes for third party distributors to utilise tools for servicing and logistics.

Qualifications:

• Key Account Professional
  Institute of Sales Management
•  Certificate in Business Accounting
  CIMA (In progress)
• PRINCE2 Project Management
  Axelos
• Business Analysis & Requirements
  Engineering
  BCS
• Professional Scrum Product Owner
  Scrum.org

For further information on this candidate please use reference number: 016