Analysing 3 systems via various user engagement and workshops, building a Jira backlog of requirements in the form of epics and stories to support a request for procurement. Analyse and review output and findings of various user testing activities, scoring each system to identify options for selection.

Key initiatives and achievements

• Practice Management System: Leading the requirements analysis to understand current system functionality requirements,  along with any gaps and non-functional areas for improvement. Activities include:
• Produce a Request for Proposal to share with potential suppliers to submit responses
• Analyse and build a full backlog of requirements as Epics and User Stories in JIRA, to be used as a main section of the Request for Proposal, sent to suppliers for response Preparing comprehensive business requirements documentation.
• Produce as-is and to-be process flow diagrams
• Engage with all areas of the business to identify requirements ie Information Governance, Finance, Artificial Intelligence
• Work with potential suppliers to ensure product understandings and clarify requirements
• Produce a high level project plan.
• Chair daily stand-ups and maintain status reports.
• Share weekly project progress updates to executive team.
• Produce a weighted scoring mechanism to identify best fit future Practice management System.
• Engaging with stakeholders and senior leadership to ensure alignment.

Accomplishments

• Cost-Saving: Saved the company approximately £250,000 annually by identifying and eliminating unnecessary data storage by sharing IG knowledge and deleting historical data
• Tooling: Introduced and trained the digital team in the use of several tools including Jira and Miro.
• Product selection: By using a weighted scoring chart, identified the most suitable PMS to keep them at the forefront of the dental industry in the UK.
• Supplier management: Worked with 3 suppliers to maintain a positive relationship throughout the process
• Requirements Gathering Excellence: Championed precise process modelling for accurate and efficient requirements collection.
• Data-Driven Insights: Applied strong analytical skills to guide decision-making and refine product offerings.

Key Initiatives and Achievements:

• Distributed WGS Transition Project: Leading the requirements analysis to transfer DNA sequencing from an external provider to internal sequencing operations across seven NHS sites. Activities include:
• Conducting gap analyses.
• Mapping “As-Is” and “To-Be” processes.
• Preparing comprehensive business requirements documentation.
• Defining functional and non-functional requirements.
• Creating user personas and journey maps.
• Engaging with stakeholders and senior leadership to ensure alignment.
• Establishing a replicable service blueprint for all seven sites.
• Enhancing Product Functionality: Leveraging business analysis and product ownership expertise to optimise the platform by:
• Creating detailed user stories within an Agile framework.
• Collaborating with cross-functional teams to translate requirements into actionable development tasks.
• Leading user workshops to streamline processes and eliminate redundant services.
• Building strong internal and external stakeholder relationships to ensure product vision aligns with business goals.
• Using advanced communication skills to bridge technical and non-technical gaps, ensuring clarity of product objectives.
• Planning for future needs while supporting the development of an interoperable solution for ordering and tracking tests
• Change Management Ownership: Designed, implemented, and currently manage the end-to-end Change Management process within the Unit. Acted as the Change Manager, tasks include:
• Running regular Change Advisory Boards.
• Managing and prioritising change requests.
• Developing and maintaining an in-house change function, resulting in cost savings by avoiding external procurement.

Accomplishments:

• Cost-Saving Solutions: Saved NHS England £250,000 annually by identifying and eliminating redundant third-party services through user workshops.
• In-House Change Management: Developed, delivered, and sustained an internal change management function, eliminating the need for external services.
• Streamlined Product Development: Boosted team productivity by translating stakeholder needs into actionable development tasks.
• Collaboration Optimization: Fostered synergies between Genomics England and NHS England, improving product efficiency and user satisfaction.
• Requirements Gathering Excellence: Championed precise process modelling for accurate and efficient requirements collection.
• Data-Driven Insights: Applied strong analytical skills to guide decision-making and refine product offerings.